CCST IT Support

Learn to pass your certification with confidence from this official, first edition book! Written by Mark Smith, David Bayne, and John Pickard.

The Cisco Certified Support Technician (100-140) IT Support exam tests an entry-level candidate's foundational knowledge and skills related to IT support tasks, including queue and time management, documentation, troubleshooting, assisting end users, managing computer components, and identifying security threats.

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